Faq
Frequently Asked Questions
At Zoomies, we provide a full range of services to care for your furry friend. Our dog daycare offers a safe and fun environment where dogs can play, socialize, and stay active. Our dog boarding services provide cozy and comfortable accommodations while you’re away. Additionally, our dog training programs help your dog learn new skills, improve obedience, and build good behavior.
Our dog boarding services are available 24/7, providing flexible care for your furry friend.
Dog training sessions are available by appointment to ensure personalized attention.
All dogs must be in good health and have current vaccinations. Required vaccinations include DHPPI, Kennel Cough, and Rabies. Female dogs over 12 months of age must be spayed. Dogs under 2 years old must provide a valid vaccination check.
For daycare, food is optional and only needed if your dog requires a meal during their stay. For boarding, we recommend bringing your dog’s regular food and any required medications. Bedding and comfort items such as toys are optional, as we also provide them.
Guests are welcome to view our facility through the large window in the reception area. For health and safety reasons, customers are not permitted beyond reception, as entering the facility may disturb dogs who are nervous or reactive.
You can make a reservation by calling us or reaching out to us via WhatsApp.
We share updates on your dog’s activities throughout the day, either through a daily report or via WhatsApp, based on your preference.
In case of an emergency, we will contact you right away and transport your dog to the nearest veterinary clinic.
Frequently Asked Questions
Pet services encompass a wide array of offerings dedicated to the well-being and care of our beloved animal companions.
We provide premium dog grooming and small dog daycare (up to 12kg). Our grooming services focus on comfort, trust, and quality, especially for nervous or sensitive dogs. The daycare is calm, structured, and carefully supervised, giving your dog a safe and friendly environment to play and relax.
Our daycare and grooming services operate from Monday to Friday, 8:00 AM – 6:00 PM, and Saturday, 9:00 AM – 4:00 PM. We are closed on Sundays and public holidays.
Yes. To ensure the safety and comfort of all dogs:
Dogs must be up to 12kg for daycare.
Dogs must be vaccinated and healthy.
Dogs should be socialized and non-aggressive.
Dogs with severe anxiety may need a consultation before attending.
For daycare or grooming, please bring:
Any special food or medications your dog may need.
Comfort items like a favourite toy or blanket (optional).
A collar or harness with ID tag.
You can book online through our website, or call/email us directly. We recommend booking in advance, especially for grooming appointments or daycare spots, as spaces are limited for small dogs.
Yes. We offer updates via photos, videos, or short messages during your dog’s stay. You can also call the facility if you have any concerns.
Your dog’s safety is our top priority. If your dog becomes unwell or injured, we will:
Contact you immediately.
Take your dog to a veterinarian if necessary.
Provide updates until your dog is healthy and safe.
Yes. Our grooming sessions are slow, calm, and gentle, designed to reduce stress and build trust. We consult with you beforehand to make sure your dog is comfortable at every step.
